Care
Keep the implementation useful and reliable.
Keep an operating workflow useful as business rules, source material and connected systems change. Agree the monitoring, support and improvements that matter to its owner.
AT A GLANCE / INDICATIVE
- Investment
- CHF 750–2,500 / month
- Typical duration
- Monthly support
- Best for
- Workflows already in operation
The proposal fixes the boundary, acceptance criteria and price before implementation. Additional work needs an explicit scope decision.
01 / SCOPE
Keep the implementation useful and reliable.
Follow-on support for an agreed implementation. Coverage can include monitoring, failures, minor adjustments, model or instruction changes, outcome reporting and a limited optimisation allowance. New workflows are separately scoped.
Typical buyers: Workflow owners.
- An agreed support and improvement rhythm.
What is included
- Monitoring and failure support
- Minor workflow adjustments
- Outcome reporting
- Agreed optimisation allowance
- Unlimited support
- New workflow implementation
- Unagreed response-time guarantees
THE OUTCOME
See the preparation. Make the decision.
Explore the enquiry and document examples with synthetic data. Your sources, permissions and acceptance cases are agreed separately.
02 / READINESS
What we need to start.
- An operating workflow with documented ownership and access.
- An agreed support inventory and escalation contacts.
- A baseline for cost, volume, quality and failure reporting.
- A defined monthly allowance and change-approval process.
03 / ACCEPTANCE
What done looks like.
- The covered workflows, support channel and response arrangements are written down.
- Failures have a named owner and a clear escalation path.
- Changes within the agreed allowance are tested before release.
- Outcome reporting distinguishes observed results from proposed improvements.
DELIVERY METHOD
Fit → Lock → Build → Prove → Launch
We join your working cadence for workshops, build reviews and acceptance. Calendar duration is not a promise of full-time staffing. Access, review dates and scope changes are agreed before work starts.
Follow the delivery process04 / QUESTIONS
More about Care.
Is support unlimited or available around the clock?
No. The agreement defines coverage, allowance, response arrangements and exclusions. The indicative monthly price does not imply 24/7 support or a guaranteed response time.
Can we add a new workflow under Care?
New workflow implementation is outside the support allowance. We scope it separately and agree how it will be operated after launch.
Can Care support an existing implementation?
We first review its interfaces, documentation, access and operating risks. Support is only offered for an explicitly accepted scope; taking over an undocumented system is not automatic.