SOLUTION / COMPANY KNOWLEDGE
Process Intelligence
Build a working manual from approved company documentation, requirements and system instructions. Make roles, steps and handoffs clear.
- 01A process question and approved company sources
- 02Company sources retrieved
- 03Requirements validated
- 04Process owner approves
- 05An owner-approved working manual
01 / THE PROBLEM
The process is spread across policies, manuals and different systems.
An employee needs to know how to complete a task. The answer is spread across policies, requirements and system manuals, and some of those documents may disagree.
- People search several systems to reconstruct a single procedure.
- Superseded instructions remain easy to find and hard to distinguish.
- Roles, approvals and system handoffs are unclear at the point of work.
02 / THE WORKFLOW
Follow the work, step by step.
- 01 / Rules & calculations
Process question scoped
Internal guidance portal
- 02 / AI-assisted
Company sources retrieved
Knowledge base
- 03 / Rules & calculations
Source authority checked
Document authority rules
- 04 / AI-assisted
Procedure mapped
Procedure synthesis
- 05 / Rules & calculations
Requirements validated
Process rules
- 06 / AI-assisted
Working manual drafted
Manual composer
- 07 / Human approval
Process owner approves
Process owner
- 08 / Rules & calculations
Manual version recorded
Knowledge base
Illustrative workflow from the synthetic demonstration. Your sources, systems and acceptance criteria are agreed during scope.
A process owner resolves source conflicts and approves the guide. Operational decisions stay separate.
03 / INPUTS & OUTPUTS
Connect the context. Keep the evidence.
Typical systems
The starting point is your approved knowledge base, current policies and system instructions. Source permissions must carry through to retrieval and output. This is guidance from documented processes, not process mining from operational event logs.
What the team receives
- An approved source set with versions and authority made explicit.
- A working manual that links each instruction to its supporting evidence.
- An owner-reviewed guide with conflicts, limits and source-change review triggers.
04 / ACCEPTANCE
Measure a useful change.
SUGGESTED SUCCESS METRIC
Time to an approved, source-backed procedure
Measure time to an approved procedure and the number of unsupported, outdated or conflicting instructions found in review. Check that users can identify the responsible role and supporting source for each step.
A measurement plan, not a customer result or savings guarantee.
Outside the authority of this workflow
Inventing missing company policy, treating the newest file as automatically authoritative, or using approval of a guide to authorise spending or system changes.
How we design the boundaries05 / QUESTIONS
Before you start.
Is this an AI manual for our company?
That is the intended outcome: an assisted, source-linked procedure with roles, steps and system handoffs. Its scope and authority come from approved company documentation and a process owner.
What if two documents disagree?
The workflow makes the conflict visible and asks the accountable source owner to resolve it. It does not choose the more convenient answer.
Does approving the manual execute the process?
No. A reviewed guide is guidance. Supplier acceptance, budget approval, access grants and system writes retain their own decision boundaries.